Can I return sale items to Koisea?

Yes, Koisea allows returns and exchanges on all items, including those purchased during sales or at a discount, within our 30-day return window.

Who pays for shipping on Koisea exchanges?

Koisea uses a shared shipping cost model for exchanges. The customer pays to return the item to our facility, and Koisea pays the shipping cost to send the replacement size or item back to the customer.

How long do I have to return an item to Koisea?

You have 30 days from the date of delivery to initiate a return or exchange request for your order.

Refund

At a Glance: Our 30-Day Global Return Policy

Koisea offers a 30-day return and exchange window for all items, including sale items. While customers are responsible for the shipping cost to return the original garment, Koisea covers 100% of the shipping costs to send your new size or replacement back to you.

Return Eligibility & Conditions

To ensure your refund or exchange is processed quickly, please ensure the following:

Includes Sale Items: We believe in our quality; therefore, all items purchased at a discount or during sales events are eligible for return or exchange.
30-Day Limit: Requests must be made within 30 days of receiving your order.
Pristine Condition: The item must be unworn, unwashed, and in its original state with all tags attached.
Original Packaging: Please use the original packaging to protect the high-density embroidery during transit.

Our Exchange Process

Getting the right fit in Asian Sizing is important to us. We offer a shared-cost model for exchanges:

You Ship to Us: The customer arranges and pays for the return shipping to our facility.
We Ship to You: Once we receive your return, Koisea pays for the shipping of the new size or replacement item back to you.

How to Request a Refund

1. Email support@koisea.com with your order number.
2. After our quality control team inspects the return, your refund will be issued.
3. Funds will appear on your original payment method within 5-7 business days.